Terms and Conditions

These Terms and Conditions apply when you request a quote, make a booking, or travel with Lala Drive. By selecting the acceptance box during checkout, you confirm that you have read and agree to these terms.

• A quote is based on the trip details supplied, including pickup and drop-off locations, time, passengers, luggage, and selected vehicle.
• Your booking is confirmed when you receive a booking reference from Lala Drive. We may contact you if the requested service cannot be provided.
• Quotes include GST, fuel, tolls, and driver costs unless we state otherwise. Extra stops, waiting time, changes to the route, excess luggage, or additional services may result in additional charges.

• When you choose to pay online, your card payment is processed securely by Stripe. Lala Drive does not store your complete card details.
• By submitting an online payment, you authorise Stripe to charge the total shown at checkout for the selected booking.
• Online payments are subject to Stripe's terms and any checks required by your card issuer. A payment that is declined or not completed does not confirm a booking.

• If you select Pay Later, you remain responsible for paying the confirmed fare by the payment method agreed with Lala Drive.
• Pay Later does not remove your responsibility for cancellation fees, no-show charges, or additional charges that apply to your booking.

• Please notify us as soon as possible if you need to cancel or change a booking.
• Cancellations made more than 24 hours before the scheduled pickup time are eligible for a full refund of an online payment.
• Cancellations made within 24 hours of pickup may incur a cancellation fee of up to the full booking fare, depending on the notice given and resources already allocated.
• No-shows and cancellations at or after the scheduled pickup time may be charged in full.
• Approved refunds for online payments are returned to the original payment method. Processing times may vary depending on your financial institution.
• Changes to a booking are subject to availability and may change the quoted fare.

We aim to provide punctual service, but are not responsible for delays caused by traffic, weather, road closures, flight disruption, or other circumstances outside our reasonable control. Please notify us promptly of flight delays or changes so we can assess available options.

• Passengers must provide accurate booking details and be ready at the agreed pickup time and location.
• Passengers must treat the driver and vehicle with respect. Smoking, alcohol consumption, and illegal substances in the vehicle are prohibited.
• Passengers are responsible for damage they cause to the vehicle and for ensuring children use appropriate restraints or child seats where required.

We use personal information collected during booking to provide and improve our services. We may update these terms when our services or legal obligations change. The terms available at the time of your booking apply to that booking.

If you have any questions about these Terms and Conditions or need to modify your booking, please contact us.

Email: support@laladrive.com.au

Phone: 0402 546 731